The library's survey population included:
Of the 1200 surveys distributed, 807 were completed. The response rate was 67%.
The chart below illustrates the percentage of respondents by user group.
The chart below shows the percentage of survey respondents by discipline.
The survey measured three dimensions of library service: affect of service, library as place, and information control.
For each item, users indicate their minimum service level, desired service level, and perceived service performance on a scale of one to 9. See example below:
General satisfaction questions were also included.
There were also five questions about information literacy:
Five supplemental questions were added:
In Spring of 2016, Collins Library participated in a national survey called LibQUAL+Lite to measure perceptions of library service on campus. Many thanks to all of you who completed the survey!
The goals of the survey are to:
The survey dates were January 19 through February 9, 2016.
If you received an email link to the LibQual survey, the library wants to hear from you! Take ten minutes to let us know how we are serving you and what improvements are needed.