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2016 LibQual Survey Results: Survey Overview

2016 Survey Participants

The library's survey population included:

  • Random sampling of undergraduates and graduate students
  • All faculty who are .5 FTE or more
  • All staff

Of the 1200 surveys distributed, 807 were completed. The response rate was 67%.

The chart below illustrates the percentage of respondents by user group.

The chart below shows the percentage of survey respondents by discipline.


Survey Areas

The survey measured three dimensions of library service: affect of service, library as place, and information control.

  1. Affect of Service questions determine how well our staff serves patrons in terms of responsiveness, assurance, and empathy
  2. Library as Place questions seek input about the perception of the physical facilities and the impact of the environment.
  3. Information Control questions address accessibility of electronic and print materials, equipment, website information, and journal collections.

For each item, users indicate their minimum service level, desired service level, and perceived service performance on a scale of one to 9. See example below:

General satisfaction questions were also included.

  • GS-1: In general, I am satisfied with the way I am treated in the library.
  • GS-2: In general, I am satisfied with library support for my learning, research, and/or teaching,
  • GS-3: How would you rate the overall quality of service provided by the library?

There were also five questions about information literacy:

  • IL-1: The library helps me stay abreast of developments in my field(s) of interest.
  • IL-2: The library aids my advancement in my academic discipline or work.
  • IL-3: The library enables me to be more efficient in my academic pursuits or work.
  • IL-4: The library helps me distinguish between trustworthy and untrustworthy information.
  • IL-5: The library provides me with the information skills I need in my work or study.

Five supplemental questions were added:

  1. A place for reflection and creativity
  2. Advising on copyright, licensing, and digitization issues
  3. Having the user's best interest at heart
  4. Library materials being available for browsing in open stacks
  5. Space for group/individual study and research needs

Survey Goals



In Spring of 2016, Collins Library participated in a national survey called LibQUAL+Lite to measure perceptions of library service on campus. Many thanks to all of you who completed the survey!

The goals of the survey are to:

  • Foster a culture of excellence in providing library service
  • Help the library better understand user perceptions of the quality of library services
  • Collect and interpret library user feedback
  • Respond positively to user needs and expectations

Survey Publicity

The survey dates were January 19 through February 9, 2016.

If you received an email link to the LibQual survey, the library wants to hear from you! Take ten minutes to let us know how we are serving you and what improvements are needed.

Liaison Librarian Information

Peggy Burge's picture
Peggy Burge
Collins Library 119